Kimberly Grana, RDCS, CMPE is a healthcare executive with over two decades of dedication to the value-based care community. Kim is currently the Vice President of Operations for Valley Oaks Medical Group, the third largest primary care group in Southern Nevada.
A detailed-oriented, high accessible leader who always puts employees first and is focused on building a culture of engagement, growth and development, and inclusion, Kim is the 2023-2024 President of the Nevada Medical Group Management Association (MGMA).
Kim is also a Nationally Registered Diagnostic Cardiac Sonographer (RDCS) and a Certified Medical Practice Executive (CMPE).
Kim sits on the board of the Nevada Healthcare Forum, a multi-association group that represents the ACHE, HIMSS, HFMA and MGMA. Her active membership and participation in industry associations demonstrates her commitment and dedication to current industry laws, regulations, and best practices in providing value-based care.
During episode 512 of Moxielicious®, Kim Grana discusses why value-based care and patient-centered care are two key catalysts for better healthcare.
She details many Valley Oaks Medical Group best practices, such as—
- Using scribes and creative charting solutions so physicians can have more eye contact and face-to-face time with patients
- Creating online chats that are connected to a person and to walk-in clinics for more efficiency and better access to healthcare
- Involving physicians in recruiting and hiring their medical assistants and administrative teams to ensure a culture fit
- Prioritizing learning and development for all employees to ensure everybody is committed to value-based care
During the interview, Kim also shares:
- How value-based care integrates putting people first with the need for profitability
- Why prioritizing culture, communication, and customer service leads to better staff retention and patient reviews
- Simple solutions to address top patient frustrations and improve patient access to on-demand healthcare
- Strategies and techniques for prioritizing and scheduling training (Hint: utilizing video training and having a pool of floats are key!)
- How to use competitors as positive peer pressure for facilitating healthcare improvements and changes
Resources Mentioned in This Episode: